Last Updated: 04.02.2025.
Welcome to The Balkan Adventures. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully. If you do not agree to these terms, you should not use our services.
Our platform assists users in discovering and booking various experiences, sharing reviews and using available resources in planning their adventure in the region where these are offered. It is important to note that The Balkan Adventures is not a travel or tour agency and does not directly offer these experiences. When you make a booking, you are entering into an agreement with the third-party provider of the experience, single tour, multiday tour, ticket(s) or any other service.
These Terms of Use govern any utilization of The Balkan Adventures’ services. Please read them carefully, as they contain vital information regarding your legal rights and the limitations thereof, including details on applicable laws and the resolution of disputes. By accessing or using The Balkan Adventures’ services, you acknowledge that you have read, understood and agree to be bound by these Terms of Use. If you do not agree to all the terms, you are not authorized to use our services.
1. Introduction
The Balkan Adventures (“we”, “us”, “our”) is an online platform that connects users with third-party service providers (“Providers”) offering various experiences, activities and related products and services (“Services”). These Terms of Use (“Terms”) govern your use of our website, mobile application, social media and any other online services we provide (collectively, the “Platform”).
By referring to “you,” we mean any individual who accesses or uses our Services. The Balkan Adventures is neither a travel nor a tour agency, and it does not supply the listed activities or experiences directly. When you make a booking, you are entering into a contract with third-party providers through our Platform.
2. Acceptance of Terms
By using our Platform, you agree to these Terms, our Privacy Policy, and any other policies or guidelines we provide. If you do not agree, you must not use our Platform.
3. Modification of Terms
We reserve the right to change or modify these Terms at any time. Any changes will be effective immediately upon posting on our Platform. Your continued use of the Platform following the posting of changes constitutes your acceptance of such changes.
4. Use of the Platform
4.1 Eligibility
You must be at least 18 years old to use our Platform. By using the Platform, you represent and warrant that you have the legal capacity to enter into a binding agreement.
4.2 Account Registration
To access certain features of the Platform, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account.
4.3 Prohibited Activities
You agree not to:
– Use the Platform for any illegal or unauthorized purpose.
– Engage in any activity that could interfere with or disrupt the Platform.
– Post, upload or distribute any content that is unlawful, defamatory or otherwise objectionable.
– Attempt to gain unauthorized access to the Platform or its related systems or networks.
5. Third-Party Services
5.1 Relationship with Providers
Our Platform connects you with Providers, but we do not provide the Services ourselves. The Providers are independent contractors and not agents or employees of The Balkan Adventures. We are not responsible for the acts, omissions, errors, representations, warranties, breaches, or negligence of any Provider or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with Providers.
5.2 Booking and Payments
When you book a Service through our Platform, you agree to pay all charges associated with the booking, including taxes and fees. Payment terms are provided at the time of booking and must be adhered to.
5.3 Cancellations and Refunds
Cancellation and refund policies vary by Provider and are detailed in each Service’s description. It is your responsibility to review these policies before making a booking. We are not responsible for any refunds or cancellations.
6. Content and Intellectual Property
6.1 User Content
You retain ownership of any content you submit to the Platform. However, by submitting content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, and display your content in connection with the Platform.
6.2 Intellectual Property
All content and materials on the Platform, including but not limited to text, graphics, logos, and software, are the property of The Balkan Adventures or its licensors and are protected by intellectual property laws. You agree not to copy, modify, distribute, or create derivative works based on this content without our prior written consent.
7. Disclaimers and Limitation of Liability
7.1 Disclaimer of Warranties
The Platform is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Platform or the Services, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
7.2 Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Platform; (b) any conduct or content of any third party on the Platform; or (c) unauthorized access, use, or alteration of your content or account.
8. Indemnification
You agree to indemnify, defend, and hold harmless The Balkan Adventures, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Platform or your violation of these Terms.
9. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of Croatia and, where applicable, the relevant laws, directives, and regulations of the European Union governing online platforms and digital services. Our Platform is committed to full compliance with all applicable EU legal requirements.
Any disputes arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration in Osijek, Croatia (EU), as the exclusive remedy for such disputes, except that either party may seek injunctive relief in a court of competent jurisdiction.
10. Compliance with EU Legislation
10.1 General Data Protection Regulation (GDPR)
We comply with GDPR regulations regarding the collection, use, and retention of personal data. For more information, please see our Privacy Policy.
10.2 Digital Services Act (DSA)
We adhere to the principles and requirements of the DSA, ensuring transparency, accountability, and safety in our online operations. This includes providing clear information about the Providers and their Services, handling user complaints efficiently, and ensuring the safety and legality of content shared on our Platform.
11. Miscellaneous
11.1 Entire Agreement
These Terms, together with our Privacy Policy and any other policies or guidelines provided by us, constitute the entire agreement between you and The Balkan Adventures concerning your use of the Platform.
11.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
11.3 Waiver
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
11.4 Contact Information
For any questions about these Terms, please contact us at:
info@thebalkanadventures.com
STUDIO 054, obrt za marketing i usluge
Sjenjak 37, Osijek 31000, Croatia
MB: 98947591
12. Use of the Services
12.1 User Responsibilities
As a condition of your use of the Services, you represent and warrant that all information supplied by you in the course of your use of the Services is true, accurate, current, and complete, and you are at least 18 years of age.
12.2 Personal Use Only
Your use of the Services is permitted only for personal, non-commercial use. You agree not to use the Services to make any speculative, false, or fraudulent requests or bookings.
12.3 Prohibited Activities
You agree not to:
– Use the Services to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person.
– Submit or transmit spam, chain letters, or other mass messaging.
– Engage in any activity that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews.
– Violate any third-party right, including any breach of confidence, copyright, trademark, or other intellectual property rights.
– Attempt to gain unauthorized access to the Platform, user accounts, computer systems, or networks connected to the Platform through hacking, password mining, or any other means.
– Use the Platform to transmit any computer viruses, worms, defects, Trojan horses, or other items of a destructive nature.
13. The Balkan Adventures Accounts
13.1 Account Creation
You may need to create an account to use some features of the Platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
13.2 Account Termination
We may terminate or suspend access to your account or your ability to use the Services at our sole discretion, for any or no reason, and without notice or liability. You may terminate your account at any time by contacting us.